Refund Policy
A digital product cannot be "returned" the way a physical one can, so instead we offer a clear 14-day refund.
Last updated: September 10, 2026
1. 14-day refund
If a template does not work out for your project, tell us within 14 days of payment and we will refund you in full.
You do not owe us a long explanation, though telling us why genuinely helps us improve.
2. When a refund applies
The product differs materially from its description or live demo.
The files have a technical fault we cannot fix within a reasonable time.
You bought the wrong product, or bought the same one twice.
The product simply is not right for what you needed.
3. When it does not
Requests made more than 14 days after payment.
The product has already been used in a project that is publicly live.
There is evidence of a licence breach, such as redistributing the files.
4. How to request one
Email htmt.slh@gmail.com with the subject "Refund request", including the email address you bought with and your order reference.
We reply within 2 business days.
5. How long it takes
International customers — Paddle refunds to your original payment method, typically 5–10 business days depending on your card issuer.
Customers in Vietnam — we transfer back to the account you paid from, typically within 3–5 business days.
Once refunded, your access is revoked and you must delete any copies you hold.